Return Policy

At Medico Biomed., we value the quality of our products and the satisfaction of our customers. Please review our return policy carefully before making a purchase.

All Sales Final

All sales are final and cannot be canceled, refunded, or exchanged once an order has been processed. Due to the nature of medical and aesthetic supplies, we cannot accept returns for reasons related to customer preference or incorrect ordering.

Damaged or Defective Products

If your order arrives damaged or you believe the product is defective, you may request a replacement within two (2) weeks of receiving your shipment.

To begin a replacement request, please contact our customer service team at customerservice@medicobiomed.com and provide the following:

• Order number
• Product name and lot number (if applicable)
• Detailed description of the issue
• Photo or video evidence of the damage or defect

Each request will be reviewed and subject to approval by Medico Biomed. Approved claims will result in a product replacement of the same item or, if unavailable, an equivalent substitute at our discretion.

Time Limitation

After two (2) weeks from the date of delivery, refunds, returns, or replacements will no longer be available under any circumstances. Please inspect your shipment promptly upon arrival to ensure all items are in satisfactory condition.

In cases where a replacement is approved due to product defect or delivery damage, Medico Biomed will cover the shipping cost for the replacement product. For all other cases, shipping fees are non-refundable.